Stage: All stages  |  Audience: Everyone  |  Priority: P1  |  Status: draft for internal review, then DCCEEW approval

Here's how to reach the Home Energy Saver discounts team, whatever you need and however you prefer to get in touch.

Ways to contact us

• Phone: 1300 137 772
• Email: support@hes.creditex.com.au
• Your account: send us a message any time from your account support contact page, and we'll reply there and by email. This creates a ticket against your application reference for our customer support team.
• Online: program information is at creditex.com.au/hes, and our help articles are at creditex.com.au/hes-support.

Help in your language

If you'd like to speak with us in a language other than English, [TO CONFIRM: interpreter arrangements, expected to be through the Translating and Interpreting Service].

If you are Deaf or find phone calls hard

[TO CONFIRM: National Relay Service arrangements and any text-based contact options.]

What to have ready

If your question is about an application, have your application reference number handy if you have one. If you don't, that's fine, we can find you another way. [TO CONFIRM: requirements for confirming identity for Customer Support]

Tradespeople and installers

If you're a tradesperson or installer wanting to participate in the program, contact Creditex Trading at info@creditex.com.au rather than the customer team. 

Notes

• We will never cold call you to sell you something, and no one from the program will ever door knock uninvited. If someone does, see Is this contact really from Home Energy Saver?

Related articles

• Complaints and feedback
• Apply by phone or paper
• Accessible formats and languages
• Is this contact really from Home Energy Saver?