If your application wasn't successful, you deserve to know why and what your options are.
Why applications aren't approved
The most common reasons are not meeting one of the eligibility requirements, or us not being able to verify your details. Your outcome message tells you the reason your application wasn't successful.
Your options
- Ask for a review. If you think we've got something wrong, you can ask us to look again. You can ask for a review by contacting customer support and explaining what you think isn't right.
- Apply again if your circumstances change. You're welcome to reapply at any time, and if your circumstances have changed so that you now meet the eligibility requirements, your reapplication may be successful.
- Look at other support. The loan component is assessed separately, and other NSW Government energy support may be available. See What if I'm not eligible?
- Make a complaint. If you're unhappy with how your application was handled, see Complaints and feedback.