If you're not eligible for a Home Energy Saver discount, that's genuinely disappointing to hear, and you may still have options worth knowing about.
Your options
- Home Energy Saver loans. The Home Energy Saver loan is assessed separately and has different eligibility requirements, so not qualifying for a discount doesn't automatically rule out a loan. A zero-interest loan of up to $15,000 may be available to eligible households. You can apply for a zero-interest loan of up to $15,000. Loan terms vary between finance providers, so you can compare each provider's terms before you apply. See energy.nsw.gov.au/home-energy-saver/loans.
- Other NSW Government energy support. The NSW Government offers a range of other energy support programs, from bill relief to efficiency schemes, each with its own eligibility. Visit energy.nsw.gov.au to see what's available for your situation.
- If your circumstances change. Eligibility reflects your situation at the time you apply. If your household income changes, or you become eligible for one of the concession cards, you may become eligible later. There is also an appeal process if you think a decision was wrong: contact customer support to ask for a review and explain what you think isn't right.
If you think the result is wrong
The eligibility checker is a guide based on the answers you give it, and final eligibility is only ever confirmed through the application. If you believe you meet the requirements and something isn't adding up, contact us and talk it through before you rule yourself out.
Frequently asked questions
Should I apply anyway, just in case?
The application confirms your eligibility against the same requirements, so applying won't change the outcome if you clearly don't meet them. If you're genuinely unsure whether you qualify, that's different: use the checker, read Who can apply, or contact us before deciding.