3.14 Your landlord's approval

3.14 Your landlord's approval

If you rent your home, your landlord needs to review and approve your products before your application can proceed. Here's how that happens, and what we need from you to get it started.

When this happens

As part of your application, once you tell us you rent rather than own your home, we'll ask for your landlord's contact details. This happens during the eligibility part of your application, not later at installation booking. Getting this sorted early means there are no surprises further into the process.

What we ask you for

  • Your landlord's first name and last name
  • Your landlord's email address
  • Your landlord's phone number

What happens next

We contact your landlord directly, through their own secure process, to review and approve the products and confirm their ownership of the property. You don't need to chase them yourself once you've provided their details.

Who pays the contribution

On a rental property your landlord pays the contribution, not you. That is because the products become part of their property and stay with it. Your landlord pays the deposit at the end of your application, which is $200 or 10% of the amount above the discount and any other government incentives, whichever is greater, and pays the rest once the quote is confirmed.

Before you apply

We recommend speaking with your landlord before applying to discuss the proposed upgrades. You can also share our guide for landlords to help explain the program. You'll need your landlord's permission before providing us with their contact details.

Frequently asked questions

What if my landlord doesn't respond?

Your landlord has 10 business days to respond to our consent request. If they don't respond in that time, your application is put on hold until they do. You can pick it up again, and your landlord can still give their consent while it is on hold.

What if my landlord says no?

Products can't go ahead without your landlord's approval. See What if I’m not eligible?

Can my property manager give approval instead of my landlord?

No. Your landlord must give consent, sign the agreement and make the payment themselves. A property manager or agent cannot give consent or paying on the landlords behalf.