If you notice a fault, or something that does not seem safe after your installation, here is how to report it.

If it is a safety risk

If there is an immediate safety risk, make yourself safe first. For an electrical or gas safety risk, contact emergency services or your network provider straight away. Then let us know so we can help.

Reporting a fault

• Check your warranty documents, which set out what is covered. See Making a warranty claim.
• Contact us to report the fault. Our support team works with Forge Solutions, who manage your installation, to arrange the fix.
• If you also want to raise a concern about the work or the installer, let us know when you contact us.

Reporting concerning conduct

If you believe an installer has acted fraudulently or unethically, lodge a complaint with us, and you can also contact NSW Fair Trading and report a scam to Scamwatch.