8.2 Making a warranty claim

8.2 Making a warranty claim

If something is not working as it should after your installation, your warranty may cover a repair or replacement. This article explains how to make a claim.

Before you start

Have your warranty documents handy. They are provided after your installation and set out what is covered and how long your cover lasts. Checking them first helps you see whether your issue is covered.

How to make a claim

  • Check your warranty documents for what is covered.
  • Contact us. Our support team handles your claim with Forge Solutions, who manage your installation.
  • Explain the problem and have your installation details ready, including when the work was done.

Frequently asked questions

Who do I contact about a claim?

Contact us for any warranty claim or fault, whether it is with the product or the installation. Our support team works with Forge Solutions, who manage your installation, to look into it and arrange next steps.

What if my issue is urgent or a safety concern?

If you have an immediate safety concern, make yourself safe first. For electrical or gas safety risks, contact emergency services or your network provider straight away. Then let us know so we can help.