3.13 Signing your agreement and paying your contribution

3.13 Signing your agreement and paying your contribution

Once you're approved and your identity is verified, two things finish off your application: you sign your Customer Discount Agreement, and you pay your contribution. Here's what each involves.

Signing your Customer Discount Agreement

Your Customer Discount Agreement sets out your discount, the products you have chosen and what you agree to. You sign it electronically in your account, so there is nothing to print or post. Read it before you sign, and contact us if anything is unclear.

Paying your contribution

Your first payment is your deposit, which is $200 or 10% of the amount above your discount and any other government incentives, whichever is greater. The $200 is the minimum customer contribution, a government requirement that every household pays. You pay it securely in your account, and you will see the exact amount before you are asked to pay. It is due within 3 business days of signing your Customer Discount Agreement, and if it is not paid your estimate may expire.

What happens once you have paid

Paying your deposit is what starts the next stage. Forge Solutions will then contact you to arrange your electrical and safety assessment, and manage your installation process.

Frequently asked questions

Do I pay everything now?

Your first payment is $200 or 10% of the amount above your discount, whichever is greater. If this covers the full amount you owe, no further payment is required. Otherwise, you'll pay the remaining balance after your quote is confirmed following your electrical and safety assessment. What if I change my mind after paying?

You can ask for your first payment back up to 24 hours before your installation is due. See Cancelling, refunds and closing your account.