3.4 Verifying your identity

3.4 Verifying your identity

Once your application is approved, the last step before you're all set up is confirming who you are. We do this through IDVerse, the identity verification built into the DocuSign step you use to sign your Customer Discount Agreement.

Why we ask

  • It confirms your discount goes to you, and not to someone pretending to be you.
  • It's part of confirming your eligibility for a government funded program.
  • It happens after you're approved, as part of signing your Customer Discount Agreement. You don't need to do this earlier in your application.

What you'll need

Verifying your identity is quick and only needs two things: a smartphone or device with a camera, and a government issued ID, such as your passport or driver licence. If you do not have either, another accepted identity document can be used.

Here’s what happens:

  1. Open your agreement to sign. Once your application is approved, you receive a secure DocuSign link to sign your Customer Discount Agreement. Open it on a device with a camera.
  2. Take a photo of your ID. The system checks it’s clear and readable.
  3. Take a short selfie video or photo. We’ll ask you to look at the camera, and sometimes move your head slightly. This confirms it’s really you.
  4. That’s it. Your ID and your selfie are checked and matched automatically, and you’ll get your result within a minute or two.

About IDVerse

IDVerse, by LexisNexis, is the identity verification built into DocuSign that confirms your identity securely when you sign your agreement. They check that your ID is genuine, including against official records, and that the person in the selfie is the person on the ID. The check is automated, so you usually have a result in a minute or two, and your documents are handled under our privacy policy.

How your information is handled

Your identity information is used to verify your application and handled in line with our privacy policy. Because this step involves a third party, IDVerse, the privacy policy covers what is shared with them and why. See How we protect your information for more information.

If you can't verify online

You can still take part. Call us and we will help you complete your application offline, which sends you an application document pack to complete.

Frequently asked questions

Is IDVerse legitimate?

Yes. IDVerse is our identity verification partner, and you'll only be asked to verify your identity through them after your application has been approved. Your identity check is built into the DocuSign link you use to sign your Customer Discount Agreement. If a link reaches you before you have been approved, don't use it, and see Is this contact really from Home Energy Saver?

Do I need to do this before I apply?

No. Identity verification happens after your application is approved, not before. If you're asked for identity verification earlier than that, see Is this contact really from Home Energy Saver?