Government energy programs sometimes attract scammers who pretend to be involved. Here is how to check that a call, email, text or door knock about Home Energy Saver is genuine.
Things we will never do
- Ask you to pay a fee to check your eligibility or start your application. Checking your eligibility and starting your application are free. Your contribution is only ever paid securely after you have been approved, either in your online account or over the phone with our team if you applied by phone or on paper, never at your door.
- Ask for your bank PIN, online banking password or a one-time security code.
- Pressure you to sign up on the spot, at your door or over the phone.
- Promise guaranteed savings or tell you that everyone qualifies.
How to check
- Find out more about Home Energy Saver at energy.nsw.gov.au/home-energy-saver and creditex.com.au/hes, and our help articles are at creditex.com.au/hes-support.
- If someone calls and you're unsure, hang up and call us back 1300 137 772. A genuine caller will never mind you doing this.
- Approved suppliers carry identification that matches the details in your confirmation email, and they will show it before any work begins.
If you think you've been targeted
Report it to Scamwatch at scamwatch.gov.au and let us know through our contact page. If you have shared banking details, contact your bank straight away.
Warnings
Warnings
- Never share your sign in details or one-time codes with anyone, including someone who says they are helping with your application.
Related articles
- Who is involved: NSW Government, Creditex and Forge Solutions
- Contact us
- How we protect your information