Applying for Home Energy Saver discounts means sharing some personal information with us, including your income, your property details and, once you're approved, your identity. Here's a summary of how that's handled.
What we collect
- Your name, contact details and address
- Evidence of your income or concession card, or your ATO notice of assessment
- Documents proving your ownership or tenancy of the property
- Once you're approved, your identity, verified through IDVerse
Sharing with third parties
Some of your information is shared with organisations that help us deliver discounts. IDVerse verifies your identity, using only a photo of your ID and a selfie, and only after you've been approved. Services Australia confirms your concession card details, if that's how you've chosen to verify your eligibility. We also share information, only as needed, with the NSW Government, your approved provider and installer, our payment provider, and, if you choose finance, your finance provider. The full list of organisations and why we share with each is in our privacy policy.
How long we keep it
We keep your information for as long as we need it to deliver discounts and meet audit and record-keeping rules. How long that is depends on the type of information: for example, installation and warranty records are kept for up to 10 years, and sensitive financial documents are destroyed once your eligibility is checked. Full detail is in our privacy policy.
Your rights
You can ask to see or correct the information we hold about you by contacting our Privacy Officer at hello@hes.creditex.com.au. Our privacy policy explains your privacy rights in full and the privacy laws we follow, including the Privacy Act 1988 and the NSW privacy laws.