Sometimes we need more information to finish assessing your application. It doesn't mean anything is wrong.
How you'll know
We'll send you an email and a message in your account explaining exactly what we need and by when.
How to respond
- Sign in to your account.
- Open the message to see what we've asked for.
- Upload the document or provide the information requested.
- Submit. Your status returns to In review.
If you're having trouble
If you can't get a document, contact us before the date in our email. There is no extension to that date, so it helps to tell us early if something is holding you up. If we don't hear from you by the date we have given, your application is cancelled. If that happens, contact us and we will talk through your options.