Signing in uses a one-time code sent to your email, so there's no password to reset. Here's what to do if you're having trouble.
I didn't receive my code
- Check your junk or spam folder.
- Make sure you're using the same email address your account is registered with.
- Wait a minute and request a new code. You can request a new code as many times as you need.
My code isn't working
Codes expire after a short time for your security. If yours has expired, request a new one.
I no longer have access to that email address
Contact us and we can help you get back in. We use your application ID and check your identity before we make any change, so have your application ID handy if you have it. If you don't, we can still find you another way.
Frequently asked questions
Why don't I have a password?
Home Energy Saver discounts uses a one-time code sent to your email instead of a password. It's quicker to use and there's nothing to remember or reset.
Can I sign in on more than one device?
Yes. You can sign in on more than one device.