If something is not working as it should after your installation, here is what to do.
Make yourself safe first. If it is safe to do so, turn off the power at the main switch. If there is fire or immediate danger, call 000. For gas safety risks, contact your gas network straight away. Then contact us.
Contact us first about any problem with your installation or your product. We pass it to Forge Solutions, who managed your installation, and they arrange the fix. Your installation has a warranty of at least 5 years from completion. Your products also carry the manufacturer's warranty, and Forge gives you the manufacturer's details so you can contact them directly if you need to. Your warranty documents confirm what is covered. See Warranties explained and Making a warranty claim.
If a product is recalled or needs a safety fix, Forge Solutions arranges it at no cost to you.
If you have a complaint, you can submit it through our complaints process. For details on how to lodge a complaint, visit our Complaints and feedback page.