Your products are covered by warranties. These protect both the product you had installed and the quality of the installation work. This article explains what is covered and where to find your warranty details.
Your warranty documents are provided to you after your installation is complete. They set out exactly what is covered, how long the cover lasts, and who to contact if you need to make a claim. Keep them somewhere safe, as you will need them if anything goes wrong.
Warranty periods depend on the product. Under the program, approved products meet minimum warranty requirements, for example at least 10 years on a residential battery, with at least 70 per cent of its capacity retained at 10 years, and at least 5 years on a heat pump or solar water heater, reverse cycle air conditioning, and double glazed windows. Your own warranty documents confirm the exact periods for the products you had installed.
Some manufacturers ask you to register the product to activate the full warranty. Your warranty documents tell you if this applies and how to do it.
Contact us and we can help you find the details again.