1.2 Who is involved

1.2 Who is involved

Three organisations work together to bring you Home Energy Saver discounts. Knowing who does what helps you check that any contact you receive about the program is genuine.

NSW Government. Home Energy Saver is a NSW Government program. Find out more about Home Energy Saver at energy.nsw.gov.au/home-energy-saver.

Creditex. Creditex has been selected by the NSW Government to deliver Home Energy Saver discounts. Creditex manages applications, customer support and the administration of your discount.

Forge Solutions. Forge Solutions manages the installation for discounts. Forge works with Approved Suppliers in communities across NSW to install the products in your home.

What about loans?

Home Energy Saver zero-interest loans are available for eligible households. Find out more about loans, including participating finance providers, at energy.nsw.gov.au/home-energy-saver. If your project costs more than the maximum discount of $4,000, you can apply for a zero-interest loan of up to $15,000 if you’re eligible. Loan terms vary between finance providers, so you can compare each provider's terms before you apply.

Who will contact you, and about what

  • About your application, your account or your discount: Creditex.
  • About booking and carrying out your installation: Forge Solutions or your Approved Supplier. Once you have signed your Customer Discount Agreement and paid your deposit, Forge Solutions takes over and is your contact point for the assessment, your installation and anything related to the work.
  • About loans: If you request to apply for a Home Energy Saver loan, we'll submit your request to a participating finance provider. The provider will then contact you by email with instructions on how to complete your loan application. You should not receive unsolicited contact about loans. Find out more at energy.nsw.gov.au/home-energy-saver.

If a contact doesn't match this pattern, check before you act on it. See Is this contact really from Home Energy Saver?

Frequently asked questions

Is Creditex a government agency?

No. Creditex is a company selected by the NSW Government to deliver Home Energy Saver discounts. Home Energy Saver is a NSW Government program.

I am a tradesperson or installer. How can I get involved?

Creditex is working with Forge Solutions to manage the installation. Tradespeople and installers interested in participating should contact Creditex. Call 1300 137 772 and follow the instructions for tradespeople or installers interested in participating in Home Energy Saver, or email hespconcierge@forgesolutions.au.

Who do I contact about loans?

Find out more about loans, including eligibility and participating finance providers, at energy.nsw.gov.au/home-energy-saver. Creditex can't answer loan questions because we only deliver discounts.

Someone contacted me about the program. How do I know it's real?

See our guide Is this contact really from Home Energy Saver? It explains what we will and won't do, and how to check.