Once you submit your application, here's what happens next and what, if anything, you need to do.
- We confirm we've received your application, by email and in your account.
- We assess your application against the eligibility requirements. This usually takes 2 to 3 business days, and up to 15 business days when demand is high.
- If we need anything more from you, we'll ask through your account and by email. See If we need more information from you.
- You'll receive your outcome by email, with the details in your account. If you are approved, there may then be a wait before you can continue: because of high demand we invite approved customers to continue in stages, and we will email you when it is your turn.
Helpful tips
- You don't need to call to check progress. Your account always shows your current status, and we'll contact you if we need anything.
Frequently asked questions
How long will it take?
Eligibility assessment usually takes 2 to 3 business days, and up to 15 business days during periods of high demand.
How will you contact me?
By email and through your account. We'll never ask for your password or banking PIN. If a contact seems odd, see Is this contact really from Home Energy Saver?