3.7 How we assess your application

3.7 How we assess your application

Assessment is simply how we make sure discounts go to eligible households. Here's what we check, and what the wait actually involves.

What we check

  • Your eligibility. We check the requirements in Who can apply: that you own or rent the property and are named on the residential tenancy agreement if renting, your income or concession card, and your citizenship or permanent residency.
  • The property. We check that the property is eligible for the program, and hasn't already received a Home Energy Saver discount
  • Your identity. We confirm you are who you say you are, which protects you as much as it protects the program. See Verifying your identity for how this works.

Who does the assessing

Creditex assesses applications as part of delivering the discounts program for the NSW Government. Assessment is not a judgement about you or how you live. It's the same set of checks, in the same order, for every applicant.

While you wait

You don't need to do anything during assessment unless we contact you. Your account always shows your current status, and if we need something from you, we'll notify you through your account and by email with a clear due date. Calling to check progress won't speed things up, though you're always welcome to contact us if something about your situation has changed.

Frequently asked questions

Will applying affect my credit score?

No. Nothing in your discount application involves a credit reporting body, and no credit check is carried out. Applying will not affect your credit score.

Does anyone visit my home as part of my application?

No. There’s no property visit before you’re approved. Once your application has been approved, your Approved Supplier will contact you to schedule an electrical and safety assessment. This happens before installation, and it’s where we confirm your home is suitable for the products you’ve selected, check for any variations needed, finalise your quote, and carry out an electrical safety check.

What if my details change while you're assessing?

Contact us as soon as you can. Changes to your income, address or household situation can affect your application, and it's always better for you to tell us than for a check to find a mismatch.